Module VMBDM1 broken (in 100% position)?

English
1

Hello,

today one my lamp dimmer still at 100% (lamp is lit) even if it state is 0% (no blinking led).
The module is up and receive frames and acts as a good module… is it possible ?

Thanks,
David

2

I’m afraid that your module is broken electronically. There is still a possibility that the problem will disappear when the module cools down.

3

well that shouldn’t break as fast ! it’s only 3 years I’ve got them (and this one works only with 60W incandescent lamp)…
I’ve to return it directly to Velbus or through my reseller ?

4

Please, could you please answer me : should I send the bad module to Velbus directly or pass through my reseller (take more time) ?

and second question : is it normal that it break after 3 years ? because I’ve 7 modules like it… :frowning:

thanks by advance
David

5

Any news on this topic?
I’m considering of installing this system in my home but these sort of messages and
the difficult/ unclear support and reseller situation is making me doubt if it is the correct choice.

6

Sorry to read you experience problems with your dimmer.
The fastest way to get the problem fixed is to return it to our service dept.

Address:

Velleman Service Dept.
Legen Heirweg 33
9890 Gavere
Belgium

At this time, we cannot tell what the cause of the problem might be, as we did not have a chance to examine your unit yet.

7

Hi Velbus team.
The defect module is on your way…

8

Repaires module received. thanks.
What was wrong ?

9

Sorry, the forum moderators are not the people that handle repairs.
We can check with the repair dept, but can you provide a name or an RMA# or other info that we could use to identify your particular case?

10

Sorry, I was very long to answer. The RMA is 359544.
You can send me private information if needed, to golfy * free . fr (replace * by @ and remove space)
I just need to understand if my other dimmer will have the same problem (french electricity ? my power survey doesn’t see anything bad)…

thanks,
Golfy

11

Le dept. des réparation nous a informé que le FET était defectueux.
Malheureusement il n’est pas possible de determiner la cause.